Service Operations
Run service requests, work orders, scheduling, dispatch, technician assignments, SLAs, recurring maintenance and completion workflows from one operating queue.
Platform modules
Eight connected modules. One field service operating system.
ServiceTech combines the workflows contractors run every day with the business modules required to manage service delivery, technician compliance, customer communication and cash flow.
Compliance & Sourcing
Track technician licenses, certifications, training and expirations while maintaining the ability to source specialty partners or external coverage when your self-perform team needs help.
Accounts Payable
Manage supplier invoices, parts costs, outside service costs, reimbursables and other payables against the exact work order and asset that created the expense.
Accounts Receivable
Turn verified service, labor, materials, inspections and approvals into customer-ready invoices with the proof required to get paid faster.
Proposals
Convert technician findings, failed inspections and repair recommendations into estimates and proposals, protect target margin and capture customer approval digitally.
Assets
Maintain a digital system for every physical asset with asset tags, QR codes, service history, inspections, deficiencies, parts, photos, warranty data and upcoming maintenance.
Explore assets & inspections →Integrations
Receive customer demand from CMMS platforms, connect accounting and data systems, and keep status, proof, financial data and outcomes synchronized.
Explore integrations →VoIP & Unified Chat Communication
Keep client and technician communication connected to the work. Voice, SMS, chat, notes and Hey Ray-assisted follow-up stay linked to the service request instead of disappearing into separate inboxes.
Modules + workflows
The modules power the workflow. The workflow produces the outcome.
Request→Schedule→Dispatch→Perform→Inspect→Propose→Repair→Report→Invoice→Learn
Service Operations moves the job. Assets and inspections create field truth. Proposals convert findings into approved work. AP and AR protect the economics. Communications keep technicians and customers engaged. Integrations keep the customer's systems synchronized.
Contractor workflows
The platform modules stay connected to the work happening in the field.
A contractor does not operate in modules. A contractor operates through service outcomes. ServiceTech connects the modules underneath each job so the office, technician and customer stay on the same workflow.
Request → Dispatch → Repair → Invoice
Service Operations coordinates the job, Communications keeps the customer informed, Assets gives the technician context, and AR converts verified completion into cash.
Asset → Inspect → Deficiency → Proposal
Asset tags launch configurable inspections. Failed items become deficiencies, proposals turn recommendations into approved work, and reports document the outcome.
Agreement → Schedule → Perform → Repeat
Service Operations creates planned work, technician compliance validates eligibility, Assets preserves history, and the system automatically prepares the next service event.
Start with the workflowUse the modules you need.
Use the modules you need.
Expand as you scale.
Start ServiceTech with one service workflow, then connect operations, assets, inspections, finance, communications and integrations as your field service organization grows.
Start a pilot→