Today’s jobs
Route, priorities, appointment windows, customer and site context.
Technicians
Give every technician Hey Ray, the ServiceTech AI field assistant.
ServiceTech turns the mobile experience into a job-specific operating assistant instead of another complicated field app.
Asset intelligence
Previous repairs, inspection failures, photos, warranty and parts history before arrival.
Field capture
Labor, materials, parts, readings, photos, signatures and technician notes.
Inspection guidance
Launch the correct workflow for the asset and prevent completion until required proof is captured.
Natural language
Ask questions, document work and prepare recommendations without hunting through modules.
Skills + certifications
Match work to technician capability and keep qualification context connected to dispatch.
Scheduling + dispatch
Right technician. Right job. Right time.
Recommend or assign using skill, certification, location, availability, customer familiarity, asset experience, priority and margin impact.
Skill→Certification→Location→Availability→Customer→Asset→Priority→Margin
Repair execution
Every repair starts with context.
Your technician should never arrive at an asset blind.
Diagnose
See history and capture the problem as it exists today.
Quote
Turn additional work into labor, material and margin-aware recommendations.
Repair + verify
Capture completion proof and update the permanent asset history.
Technician intelligence
Know what makes your best technicians great.
Measure utilization, on-time arrival, jobs completed, first-time fix, callback rate, documentation quality and contribution to margin without turning the product into a punitive leaderboard.
Execution quality
First-time fix, callback rate and documentation completion.
Productivity
Utilization, job volume and service time.
Economics
Revenue and gross-profit contribution by technician hour.
Pilot
Put one technician workflow on ServiceTech.
Start with dispatch, inspections, repair execution or customer communication and expand from there.
Start a pilot →